Advances in computing including Augmented and Virtual Reality (AR/VR) to Artificial Intelligence (AI) and the Internet of Things (IoT), are rapidly changing the nature of work in domains far afield from the office environment. This research informs technology design by highlighting the voices and experiences of workers not historically at the center of HCI research. Understanding the kinds of values and tasks that workers want to preserve to create a more equitable future of work.
Working in conjunction with industry partners to implement new technologies creates opportunities to address the complexity of designing for organizations. The aim of this work is centered on developing tools and methods that balance worker wants and needs with organizational goals to develop technologies that are both useful and usable.
Examining the production and disementation of data reveals how people and processes respond to new information and the resulting data-work. Looking how data is assigned meaning and the way it shapes communication and collaboration practices.